Hotels10 Start free

SMALL LESSONS. THOUGHTFUL SERVICE.

The art of a warm welcome.

Build confidence at the front desk with five-minute lessons made for the moments that matter to a guest.

Start learning free See how it works

A free starting track. Five-minute lessons.

Sunlight across the reception desk of a welcoming hotel lobby
A little practice, every day.On your phone. At your pace.
5 min per lesson5 lessons · Free to startLEARNING, AT YOUR PACE

YOUR STARTING POINT

Make the first impression count.

A guest has just arrived. Learn the small actions that turn a check-in into a welcome.

A hotel receptionist learning on her phone
Free to start

Welcoming Guests at Arrival

Inside the track

  1. Greet Every Arriving Guest Within Ten Seconds
  2. Verify Identity and Booking Details Without Delay
  3. Explain Room, Wi-Fi, Breakfast and Facilities Clearly
  4. Take a Payment Guarantee Politely at Check-In
  5. Escort or Direct Guests to Their Room the Right Way
Open the track

MADE FOR YOUR EVERYDAY

Great stays begin with people.

For the first shift, the next step and the team behind every welcome.

The care in every detail
The care in every detail
The people behind the service
The people behind the service
A team that learns together
A team that learns together

LEARNING, AT YOUR PACE

A little practice. A better next shift.

Watch a short lesson, check what you learned and pick up where you left off. All on your phone.

  1. 01

    Watch

    One idea at a time in a short lesson.

  2. 02

    Check

    Answer questions to revisit what you learned.

  3. 03

    Continue

    Work through the track at your own pace.

Start learning free
Hotels10 app welcome screen
The actual learning app

A FEW PRACTICAL DETAILS

Before you begin

How long does a lesson take?
About five minutes, with questions to check what you learned. Work through the track at your own pace.
Do I need to install anything?
You can open the web app in a browser on your phone or computer.
Where should I start?
Try the free starting track featured on this page. Open the app to see the available lessons.
Can I discuss learning for a group?
Yes. Use the contact form to tell us about your group and what you want to help them learn.